Pass It On: How to Start a Conversation About Scams (FTC Video Guide)

One of the best protections against scams costs nothing: talking about them. People who have heard about a scam are much more likely to recognize it. This FTC video, made with older adults in mind, shows how easy it is to start that conversation. Our guide gives you simple ways to bring it up.

From the Federal Trade Commission (FTC) · Part of our Online Safety Video Library

What the video shows

The video notes that older people are sometimes targeted by scams, and that people who fall for one can lose confidence along with money. It encourages viewers to share what they’ve learned with friends and family.

It offers a simple pattern to pass on: when someone asks for money, stop, check it out with someone you trust, get the real story, and then decide what to do. It also reminds viewers that anyone who demands a wire transfer is a scammer, and to report scams to the FTC.

Key takeaways

• Talking about scams makes them easier to spot for everyone.
• The pattern to share: stop, check it out, get the real story, then decide.
• Anyone who insists on payment by wire, gift card, or cryptocurrency is a scammer.
• Sharing your own close call helps others and takes away any embarrassment.
• Reporting scams helps the FTC stop them.

Easy ways to start the conversation

1. Share a story. “I got the strangest call today…” is an easy opener, and it invites others to share theirs.
2. Watch a short video together. Pick one from our video library and talk about it afterward.
3. Agree on a call-back person. Make sure an older relative has one person to call before sending money to anyone.
4. Set up a family code word for emergencies, so a panicked call can be checked quickly.
5. Keep it judgment-free. Make it clear that anyone can be fooled and that no one will be blamed for asking.

Talking with an older parent without making them feel judged

Frame it as something you’re learning together, not a lecture. Ask for their advice too; many older adults have spotted scams that younger relatives would fall for. If they’ve already lost money, focus on next steps and remind them that scammers are skilled professionals. Shame keeps people quiet, and quiet is what scammers count on.

Common questions

My parent gets defensive when I bring up scams. What can I do?

Try sharing a scam that targeted you, or a news story, rather than focusing on them. Short videos can also help because the message comes from a neutral source.

Where can I find printable materials?

The FTC offers free ‘Pass It On’ materials, including handouts, on its website.

How often should we talk about this?

A quick check-in every few months works well, especially around tax season and the holidays, when certain scams are common.

Related guides

• The 15-Minute Family Safety Reset
• Family Emergency Scams (Video Guide)
• Stop Scam Calls on a Parent’s Phone
• Gift Cards Are Only for Gifts

About this video

This video was produced by the Federal Trade Commission (FTC), a U.S. government agency, and plays from the agency’s own channel. Juggling Chaos wrote this summary and guide; we are not affiliated with or endorsed by the agency. Some details on screen, such as phone models or web addresses, may look dated, but the advice still applies. Checked October 7, 2026.

Find free Pass It On materials on the FTC’s Pass It On page.